GENERAL TERMS OF USE AND SERVICE

Last updated: 28 September 2026

These General Terms govern the use of www.azerboss.com and, unless otherwise specified by special terms, the services offered by AZERBOSS®.

1. IDENTITY

Trading name: AZERBOSS® Business: Digital growth agency Specialisation: Tourism, Events and premium Brands SIRET: 912 717 212 00027 Intra-Community VAT number: FR49912717212 Address: 78 Avenue des Champs-Élysées, 75008 Paris, France Email: contact@azerboss.com Telephone: +33 7 74 02 46 85 WhatsApp: +33 6 56 68 38 74 Website: www.azerboss.com

Hereinafter referred to as “AZERBOSS®”.

2. PURPOSE

These General Terms define the conditions governing access to and use of the website and the general conditions applicable to the services offered by AZERBOSS®.

AZERBOSS® supports companies in their digital growth through services that may include digital strategy, customer acquisition, digital advertising, search engine optimisation, content, social media, branding, conversion funnels, CRM, automation, artificial intelligence, loyalty, data analysis and strategic consulting.

The services actually ordered are defined in the quotation, commercial proposal, order form, contract or any other document accepted by the client.

In the event of a conflict, the special terms contained in those documents prevail over these General Terms.

3. BUSINESS CLIENTS

AZERBOSS® services are primarily intended for companies, professionals, entrepreneurs, brands, establishments and organisations acting in the course of their professional activities.

Where a service is exceptionally entered into with a consumer within the meaning of the French Consumer Code, mandatory statutory consumer provisions prevail and specific terms may be provided.

4. WEBSITE ACCESS

AZERBOSS® endeavours to provide access to the website under the best possible conditions.

Access may nevertheless be temporarily interrupted for maintenance, updates, technical developments, intervention by a provider, a security incident or an event beyond AZERBOSS®’s control.

AZERBOSS® does not guarantee permanent and uninterrupted availability of the website.

5. CONTACT REQUESTS, AUDITS AND APPOINTMENTS

Submitting a form, requesting an audit, downloading a guide, booking an appointment or communicating with AZERBOSS® does not, in itself, constitute a binding order.

The contractual relationship begins when an offer, quotation, contract or order is validly accepted in accordance with the terms communicated to the client.

AZERBOSS® remains free to accept or refuse a request for collaboration, subject to compliance with applicable law.

6. FORMATION OF THE CONTRACT

An order may notably be evidenced by signing a quotation or contract, electronically accepting a proposal, issuing a purchase order or making full or partial payment for a service where the offer so provides.

The client acknowledges having verified that the service meets its needs before placing the order.

7. AZERBOSS®’S OBLIGATIONS

AZERBOSS® undertakes to use the skills, resources and means reasonably necessary to perform the ordered services.

Unless expressly agreed otherwise in writing, AZERBOSS® is subject to a best-efforts obligation and not an obligation to achieve a specific result.

The performance of a digital strategy depends in particular on the market, competition, the client’s offer and pricing, brand awareness, advertising budget, quality of products or services, sales teams, response times, third-party platforms and user behaviour.

Consequently, no promise of revenue, number of leads, sales, bookings, profitability, SEO ranking or return on investment may be considered guaranteed unless expressly agreed by contract.

8. CLIENT OBLIGATIONS

The client undertakes to cooperate actively with AZERBOSS® and to provide, within reasonable timeframes, the information, access, content, graphic materials, approvals and permissions required to perform the services.

The client warrants that it holds the necessary rights to all trademarks, images, texts, databases, videos, files and other materials supplied to AZERBOSS®.

Any delay resulting from missing information, access or client approval may postpone the delivery schedule without incurring AZERBOSS®’s liability.

9. ADVERTISING AND MEDIA BUDGETS

Unless otherwise specified in the commercial offer, advertising budgets paid to advertising networks, search engines, social networks or partner platforms are separate from the fees charged by AZERBOSS®.

Media costs, software, subscriptions, influencers, creators, external providers, hosting or third-party tools are included only where expressly stated in the offer.

AZERBOSS® cannot guarantee the continued pricing, functionality, policies or terms of use imposed by third-party platforms.

10. PRICES

Applicable prices are those stated in the commercial proposal, quotation, contract, purchase order or relevant offer page.

Unless otherwise indicated, prices for business clients are exclusive of tax. Applicable taxes are added in accordance with current regulations.

Any additional service requested by the client and not included in the initial scope may be invoiced separately or quoted additionally.

11. INVOICING AND PAYMENT

Payment terms and due dates are specified in the contractual documents or invoices.

Unless otherwise stated, invoices are payable within the applicable statutory period.

No discount is granted for early payment unless otherwise agreed in writing.

For business clients, late payment automatically results, from the day following the due date, in penalties calculated at the applicable rate in accordance with Article L.441-10 of the French Commercial Code, namely the European Central Bank refinancing rate plus 10 percentage points, without falling below the statutory minimum.

A fixed recovery fee of €40 is also automatically payable by any business client in arrears. Additional compensation may be claimed upon proof where actual recovery costs exceed this amount.

AZERBOSS® may suspend performance of services in the event of non-payment, subject to applicable contractual and statutory rules.

12. RECURRING SERVICES

Where a service operates as a subscription, monthly plan or recurring engagement, its duration, any commitment period, renewal conditions and termination arrangements are specified in the corresponding offer, quotation or contract.

Periods already commenced and work actually completed remain payable unless otherwise required by law or contract.

13. CHANGES TO SCOPE

Any significant change to the original assignment, additional campaign, new acquisition channel, extra creative work, technical development or request exceeding the agreed scope may be subject to an amendment, new quotation or additional invoice.

14. THIRD-PARTY SERVICES AND PLATFORMS

Some services require solutions operated by third parties: advertising platforms, hosting providers, CRM systems, automation tools, artificial-intelligence solutions, analytics tools, software, social networks or payment services.

AZERBOSS® does not control changes, interruptions, restrictions, account suspensions, algorithm changes or malfunctions directly attributable to these third-party services.

AZERBOSS® will nevertheless assist the client to the extent reasonably possible when an incident affects activities it manages.

15. APPROVAL OF CONTENT AND CAMPAIGNS

Where the service process provides for client approval, the client remains responsible for final approval of commercial offers, prices, promotions, claims, product characteristics, regulatory information and content specific to its business.

The client must report any error or requested change as soon as possible.

16. ARTIFICIAL INTELLIGENCE

AZERBOSS® may use artificial-intelligence tools for research, analysis, creation, automation or optimisation in connection with certain services.

These tools are used as aids and do not replace appropriate checks where required by the nature of the service.

AZERBOSS® takes care not to unnecessarily transmit confidential information or personal data to third-party solutions where such transmission is not required for the service.

17. INTELLECTUAL PROPERTY

The AZERBOSS® name, its visual identity, logo, methods, presentations, processes, generic strategies, templates, content, creations, documents and website elements are protected by applicable intellectual-property rules.

Any unauthorised reproduction, adaptation, distribution, extraction or exploitation is prohibited.

Items created specifically for the client may be subject to rights of use or assignment defined in the relevant quotation or contract.

Unless otherwise stipulated, AZERBOSS®’s methods, know-how, frameworks, processes, tools, templates and pre-existing materials remain its property.

Any expressly agreed assignment of rights is conditional upon full payment of the corresponding sums.

18. CONFIDENTIALITY

Each party undertakes to preserve the confidentiality of non-public information disclosed as part of the business relationship.

This obligation includes commercial data, technical access, strategies, documents, financial information, client data, projects and methods that are reasonably confidential in nature.

It does not apply to information that becomes public without breach of a confidentiality obligation or whose disclosure is required by law or a competent authority.

19. PERSONAL DATA

AZERBOSS® processes personal data in accordance with applicable law, including the General Data Protection Regulation.

Detailed information about such processing is available in the Privacy Policy published on the website.

Where AZERBOSS® processes personal data on behalf of a client as part of an assignment, the parties’ respective responsibilities may be specified in the contract or a data-processing agreement where necessary.

20. CLIENT REFERENCES

AZERBOSS® uses a client’s name, trademark, logo, results or testimonial as a commercial reference only under the conditions agreed with the client or where appropriate permission has been obtained.

21. LIABILITY

AZERBOSS® is not liable for consequences resulting from inaccurate information provided by the client, misuse of deliverables, changes made by a third party or decisions taken independently of its recommendations.

To the extent permitted by law and except in cases of gross negligence, wilful misconduct, personal injury or mandatory provisions to the contrary, AZERBOSS® is not liable for indirect damage such as loss of opportunity, loss of data not attributable to AZERBOSS®, loss of profit or indirect commercial loss.

Where AZERBOSS® is validly held liable, its liability is limited, to the extent legally permissible, to the amount excluding tax paid for the directly affected service during the twelve months preceding the event giving rise to the claim.

22. FORCE MAJEURE

Neither party may be held liable for delay or failure resulting from an event meeting the criteria of force majeure under French law.

The affected party informs the other within a reasonable period and takes reasonably possible steps to limit the consequences.

23. TERMINATION

Termination conditions are those stated in the relevant quotation, contract or offer.

In the event of a serious breach by one party of its contractual obligations, the other party may request that the situation be remedied and, where statutory and contractual conditions are met, terminate the service.

Amounts corresponding to services actually performed and expenses incurred with the client’s agreement remain payable.

24. EXTERNAL LINKS

The website may contain links to websites or services operated by third parties.

AZERBOSS® has no control over their content, availability, security or privacy policies and cannot be held responsible for their operation.

25. WEBSITE DATA AND INFORMATION

AZERBOSS® takes reasonable care over information on the website, but it may change and does not necessarily constitute a contractual offer.

Only expressly accepted contractual documents bind the parties.

26. GOVERNING LAW

These General Terms are governed by French law.

In the event of a dispute, the parties will first seek an amicable resolution.

For disputes between professionals, and subject to applicable mandatory provisions, jurisdiction is assigned to the territorially competent courts in accordance with the contractual documents entered into between the parties.

27. CHANGES TO THE TERMS

AZERBOSS® may amend these General Terms to reflect, in particular, changes in legislation, regulation, technology or its services.

The version applicable to a service is the version in force when the contract is entered into, unless otherwise agreed or required by law.

28. CONTACT

For any question concerning these General Terms:

AZERBOSS® SIRET: 912 717 212 00027 Intra-Community VAT number: FR49912717212 78 Avenue des Champs-Élysées 75008 Paris — France

Email: contact@azerboss.com Telephone: +33 7 74 02 46 85 WhatsApp: +33 6 56 68 38 74

www.azerboss.com